IOT & AI for service on Salesforce

IOT & AI for service on Salesforce

CONNECT ANALYZE & ACT ON REAL-TIME DATA WITH    SOLUTIONS

CONNECT

Connect and stream real-time machine data from any asset to Salesforce, visualize performance, capture history, and enable remote service.

ANALYZE

Gain deep and valuable insights with remote asset monitoring, anomaly detection, performance trend analysis, and asset failure predictions.

ACT

Work smarter and more efficiently with AI recommendations and service automation that understands how each asset should be serviced.

Built for Service:

  • Designed by service professionals
  • Leverage OOTB library of Service Use Cases
  • Create flexible and tailored solutions

Increase Asset Uptime & Performance

Predict failures so you can spend more time innovating products and less time fixing them. Detect performance anomalies and respond quickly to unplanned issues. Meet SLAs by delivering service based on asset usage or condition rather than arbitrary calendar dates.

DAYS ADVANCED NOTICE OF FAILURE

%

REDUCED MACHINE FAILURES

%

REDUCED MACHINE DOWNTIME

MODULAR ARCHITECTURE

  • Adaptable to your existing IoT maturity, buy what you need.
  • Everything you need to set-up and interact with devices
    and assets in Salesforce.
  • Get up and running in days not months.
  • Flexible options as you expand your IoT ecosystem.

Learn More >

%

DECREASED MAINTENANCE COST

%

INCREASE SERVICE REVENUE

%

INCREASE FIRST TIME FIX RATE

Maximize Service Profitability

Reduce service costs by avoiding zero-dollar truck rolls, reducing on-site service time, and automating back-office service operations. Increase service revenue with premium contracts and service offerings. Improve resource utilization and parts forecasting with insights and AI recommendations.

Built for Salesforce:

  • Designed to Salesforce standards for user experience, data model, technical architecture
  • Develop workflow, rules and setup using “Clicks Not Code”
  • Automatic upgrades
  • New releases and features added throughout the year

Learn More >

Maximize Service Profitability

Increase Service revenue through premium contracts like uptime, usage-based preventative maintenance. Reduce service costs with avoidance, MTTR, FTF, automation-driven efficiency. Improve forecasting of resources and parts.

%

DECREASED MAINTENANCE COST

%

INCREASE SERVICE REVENUE

%

INCREASE FIRST TIME FIX RATE

Improve Customer Satisfaction

Boost customer satisfaction and loyalty by proactively identifying and fixing asset issues before they happen. Create a modern customer service experience by giving Service teams the insights to quickly diagnose and resolve customer issues from anywhere at any time.

%

FEWER CUSTOMER COMPLAINTS

Designed to Defense-Grade Security:

  • Leverages industry leading AWS/SF security architecture
  • Employs data encryption in motion and at rest
  • Hardware intrusion detection and prevention

Learn More >

Modular Architecture:

  • Adaptable to your existing IoT maturity. You only buy what you need.
  • Everything you need to set-up and interact with devices and assist in Salesforce.

Learn More

Time to Value:

  • Clicks Not Code
  • Quick Start program gets results in days, not years
  • Onboard Sandbox for safe testing & deployment without IT support

Built for Salesforce:

  • Designed to Salesforce standards for user experience, data model, technical architecture
  • Auto-upgrades

Learn More

Designed to Defense-Grade Security:

  • Leverages industry leading AWS/SF security architecture
  • Employs data encryption in motion and at rest
  • Hardware intrusion detection and prevention

Learn More

Built for Service:

  • Designed by service professionals
  • Leverage OOTB libray of Service Use Cases
  • Create flexible and tailored solutions

Predictable pricing. No surprises.

Our clear pricing is one less thing to worry about.

Additional Options / Offerings

Device

Sensors

Edge

Hardware

Long-term

Storage

Expert

Services

All Prices are per month, billed annually.