IoT & AI for Service on Salesforce

Connect, Analyze & Act on connected, real-time machine data across your entire asset base to power best-in-class service for your customers.

CONNECT

Connect and stream machine data from any asset to Salesforce. Get real-time and historic machine data with bi-directional communications.

ANALYZE

Extend computing environment to the edge for instant and effective processing. Cloud processing enables asset aggregation and learnings to be applied across asset family.

ACT

Real-time machine data and service analytics-driven decisions support and workflow automation. Remotely access and command field-based assets from Salesforce.

Learn more about how to connect, analyze & act on real-time machine data.

Increase Asset Uptime & Performance

  • Real-time monitoring, anomaly detection and alert notifications
  • Adopt Usage-Based Preventative & Predictive Maintenance (optimize maintenance schedules and costs based on real-time operations & historic metrics)
  • Identify wasteful usage patterns and provide optimization recommendations

DAYS ADVANCED NOTICE OF FAILURE

%

REDUCED MACHINE FAILURES

%

REDUCED MACHINE DOWNTIME

Maximize Service Profitability

Increase Service revenue through premium contracts like uptime, usage-based preventative maintenance. Reduce service costs with avoidance, MTTR, FTF, automation-driven efficiency. Improve forecasting of resources and parts.

%

DECREASED MAINTENANCE COST

%

INCREASE SERVICE REVENUE

%

INCREASE FIRST TIME FIX RATE

Improve Customer Satisfaction:

  • Enable call center and/or remote technicians to provide remote service & support
  • Improved customer experience based on proactivity of service and resolutions before failures
  • Uptime = Satisfaction
  • Extend Asset lifespan
  • Trusted partner = loyalty & customer retention

%

IMPROVED CSAT

%

REDUCED CUSTOMER COMPLAINTS

%

INCREASED ASSET LIFESPAN

Built for Service:

  • Designed by service professionals
  • Leverage OOTB library of Service Use Cases
  • Create flexible and tailored solutions

Learn More

Modular Architecture:

  • Adaptable to your existing IoT maturity. You only buy what you need.
  • Everything you need to set-up and interact with devices and assist in Salesforce.

Learn More

Time to Value:

  • Clicks Not Code
  • Quick Start program gets results in days, not years
  • Onboard Sandbox for safe testing & deployment without IT support

Learn More

Built for Salesforce:

  • Designed to Salesforce standards for user experience, data model, technical architecture
  • Auto-upgrades

Learn More

Designed to Defense-Grade Security:

  • Leverages industry leading AWS/SF security architecture
  • Employs data encryption in motion and at rest
  • Hardware intrusion detection and prevention

Learn More

Predictable pricing. No surprises.

Our clear pricing is one less thing to worry about.

Additional Options / Offerings

Device

Sensors

Edge

Hardware

Long-term

Storage

Expert

Services

All Prices are per month, billed annually.